Planned Parenthood has extensive guidelines and training requirements for all staff who may encounter difficult or unusual questions, such as those posed by the hoax patients. If a health center learns of an instance where a staff member has not fully followed policies or procedures, swift action is taken to remedy the situation.
...And to implement damage control.
The thing is: when your policy is totally non-judgmental, and staff act that way, that's the burn of the sting.
